Binance has responded to reports of transaction disruptions after a spike in market volatility and unusually high user activity affected trading on the platform.
Co-founder Yi He acknowledged the situation and urged users who suffered losses believed to be caused by platform malfunctions to contact Binance’s customer service.
She noted the importance of verifying transaction details before placing trades, particularly during periods of extreme price fluctuation.
The exchange confirmed it is managing increased user complaints and reiterated that it maintains a review process for cases involving platform-related issues.
Binance stated that it would assess eligible claims in accordance with its existing support policies.
The incident comes as cryptocurrency markets experience sharp movements, driving heavy trading volumes across major exchanges and straining platform performance.
Comments
Post a Comment